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Privacy Policy

1. Introduction

This Privacy Policy describes how SHREE AAHAAR (operating as Spice Chowk, "we," "us," or "our") collects, uses, processes, and discloses your information in connection with your access to and use of the Spice Chowk website, accessible at https://www.spicechowk.com/ (the "Site"), and any related services (such as online ordering).

By accessing or using our Site and services, you agree to this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Personal Identification Information (Personal Data) This is information that can be used to identify you directly or indirectly, primarily collected when you place an order, create an account, or contact us. This may include:

  • Contact Data: Name, postal address, email address (sales@spicechowk.com), and telephone number (+91 92710 46401).

  • Transaction Data: Details about products/services you have ordered, and order fulfillment details.

  • Payment Data: We use third-party payment processors (e.g., DotPe, if applicable) for payments. We do not store full credit card details on our servers, but we may store tokens or partial information provided by the payment processor.

  • Account Data: Username, password, purchase history.

B. Usage and Technical Data This information is collected automatically as you navigate through the Site.

  • Device Data: Your device type, operating system, browser type, and screen resolution.

  • Usage Details: Time spent on pages, pages viewed, clicking patterns, and the pages you visited immediately before and after the Site.

  • IP Address: We collect your Internet Protocol (IP) address for security, technical troubleshooting, and regional analysis.

C. User-Generated Content This includes any comments, reviews, feedback, or other content you voluntarily post to the Site.

 

3. How We Use Your Information

We use the information we collect for the following purposes:

  1. To Fulfill Your Orders: To process transactions, manage your purchases of our products (spices, food items), and arrange for shipping and delivery to your specified address.

  2. To Provide Service: To operate, maintain, and improve the Site, including customer support and maintenance.

  3. To Communicate With You: To send you updates on your order status, respond to your inquiries, and send you important legal notices (like changes to our Terms or Policy).

  4. Marketing and Promotions: To send you promotional emails or messages about new products, specials, or events, where permitted by law and based on your preferences.

  5. Security and Fraud Prevention: To detect, prevent, and respond to fraud, abuse, and other security risks.

  6. Analytics: To analyze trends and usage patterns to understand how our users access and use the Site and services, for the purpose of improving our offerings.

4. Disclosure of Your Information

We do not sell your Personal Data. We may share your information with the following categories of third parties:

  • Service Providers: We share data with vendors, consultants, and other third-party providers who perform services for us or on our behalf. This includes payment processing (DotPe or other payment gateways), shipping/delivery partners, website hosting, and email service providers.

  • Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of our users or the public.

  • Business Transfers: If SHREE AAHAAR (Spice Chowk) is involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred as part of that transaction.

5. Data Security

We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding the Personal Data we hold about you. These may include the right to:

  • Access: Request copies of your Personal Data.

  • Correction: Request that we correct any information you believe is inaccurate or incomplete.

  • Deletion (Erasure): Request that we erase your Personal Data, subject to certain legal exceptions (e.g., order records).

  • Opt-Out: Opt-out of marketing communications by clicking the "unsubscribe" link in any marketing email we send you.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. We also use these to track activity on our Site and hold certain information.

  • Cookies are small data files placed on your device. We use [Analytics Tool, e.g., Google Analytics, Wix Analytics] to help us understand how our customers use the Site.

  • You have the option to accept or reject cookies. Most web browsers are set to accept cookies by default, but you can usually modify your browser setting to decline cookies if you prefer. However, this may affect the functionality of the Site.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this policy will indicate when changes have been made. We encourage you to review this policy periodically.

9. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

Spice Chowk (SHREE AAHAAR) Address: 131/1A/A, Mahavir Park, Baner Road, Pune-411045, India Email: sales@spicechowk.com Phone: +91 92710 46401

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